Shipping
We roast our nuts in small batches and will make every effort to ship your order within 48 hours. Since we are a small shop, we may need a little extra to create your product. If we cannot ship within the 48 hour timeframe for any reason, we will notify you by email or telephone to let you know what is going on. The U.S. Postal Service typically delivers our products within 2-3 days of shipping.
FREE SHIPPING PROMOTION:
If you spend over $75 on our products (before tax & shipping) you are eligible for free GROUND SHIPPING provided via USPS or UPS, whichever carrier is the most economical solution. Free shipping is limited to individual and separate orders of $75 or more. This offer is valid online only.
Issues & Concerns
We love what we do and want you to love it too. If you have an issue of any kind with our product or service, please let us know. We will work with you to resolve the issue. Please direct any concerns to info@citypeanut.com or orders@citypeanut.com During business hours, call us at 208-433-4931. Open Mon-Fri 10-6 Mountain Time or Saturday 10-5.
Allergen Alert
Please note that everything we make is produced on machines that process both peanuts and tree nuts and we use peanut oil to roast our nuts (with exception of in-shell pistachios) unless otherwise noted. If you are allergic to peanut or tree nut allergens we recommend that you not take the risk. We also process some soy, dairy, wheat (gluten) on our equipment.
Returns
We fresh-roast our products on a daily basis and ship them to you to be eaten fresh. Nuts are a perishable item and you should enjoy them while they are fresh. Please keep them sealed and they should remain fresh and tasty for 2-4 weeks depending on your climate. If you have an issue with our products, please let us know immediately at 208-433-3931 or by e-mail at info@citypeanut.com.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
T-shirts and Gear will need to be returned for credit.
Refunds (if applicable)
If we send you a refund, we will do so on your the credit card used for the purchase. No cash or checks will be sent.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@citypeanut.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@citypeanut.com and send your item to: 803 West Bannock Street Boise Idaho US 83702.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 803 West Bannock Street Boise Idaho US 83702
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
